Refund policy
Return & Refund Policy
Last updated: October 1, 2026
At Bin Abdullah Fabrics, every cloth is inspected before it leaves us. If something isn't right, we'll make it right.
Cut fabric
Fabric is cut to your requested length at the time of your order. For this reason, cut fabric cannot be returned or exchanged unless it arrives damaged or incorrect.
When we'll replace or refund
- The fabric arrived damaged, stained, or with a defect in the weave.
- You received a different fabric, color, or length than you ordered.
How to make a claim
- Contact us within [48 hours / 3 days] of delivery.
- Email or WhatsApp us at [email] / [WhatsApp number] with your order number.
- Include clear photos. For faulty or missing items, please also share an unboxing video where possible.
- Do not wash, cut, or use the fabric before we've reviewed your claim. Claims cannot be accepted for fabric that has been cut, washed, sewn, or altered.
Uncut, unused fabric
[Option A: Uncut fabric in its original condition may be returned within 7 days of delivery. The customer covers return shipping.]
[Option B: We do not accept returns on change of mind.]
Swatches
We recommend ordering a swatch before buying. Swatches are not returnable or refundable.
Color and texture
Screens vary, and natural fibers carry small variations in tone and texture. These are part of the cloth and are not defects. A swatch is the best way to check a color before you order.
Refunds
Once your claim is approved, we'll offer a replacement or a refund. Refunds are issued to the original payment method, or by bank transfer / [JazzCash / Easypaisa] for Cash on Delivery orders, within [5 to 7 working days].
Cancellations
Orders can be cancelled before they are cut and dispatched. Please contact us as soon as possible.
Contact
[Email] | [WhatsApp number] | [Business address, City, Pakistan